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Products >> Customer Service and Support CRM >> Case Management
Case Management
Customer issues are addressed through Case management of a CRM. A flexible and easy
to use Case management CRM offers results-driven solutions, particularly those which
require high levels of customer satisfaction.
The use of Cuesent™ enables the Organization to focus more on resolving issues
and has been thoroughly tested by our research team for everyday use. Cuesent™
specialize in monitoring customer cases that work for your organization to increase
productivity.
Our CRM enable your organization to monitor inquiries, assign cases to related teams,
manage customer support team, response ticket support, notify emails, keep a track
of records, adding notes to interactions an effective way of interacting with
customers.
Case management by CRM empower users to transfer cases and manage cross sell opportunities.
Its easy to follow workflow, case status, and information can be accessed through
customized case specific reports.
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