Case Management

Customer issues are addressed through Case management of a CRM. A flexible and easy to use Case management CRM offers results-driven solutions, particularly those which require high levels of customer satisfaction.

The use of Cuesent™ enables the Organization to focus more on resolving issues and has been thoroughly tested by our research team for everyday use. Cuesent™ specialize in monitoring customer cases that work for your organization to increase productivity.

Our CRM enable your organization to monitor inquiries, assign cases to related teams, manage customer support team, response ticket support, notify emails, keep a track of records, adding notes to interactions  an effective way of interacting with customers.

Case management by CRM empower users to transfer cases and manage cross  sell opportunities. Its easy to follow workflow, case status, and information can be accessed through customized case specific reports.